FAQ

10 minutes. We handle the call forwarding configuration for you during onboarding. You don't need any technical knowledge.

Yes. Any UK mobile or landline works. We configure call forwarding in 10 minutes. After that, missed calls automatically trigger the SMS bot.

No. You set up call forwarding through your carrier (same as a normal voicemail), and we handle the rest. Your phone stays yours.

We'll replace it with ours. Takes 5 minutes. You can revert anytime—just dial the code to cancel (we show you how).

Within 30 seconds. The bot is live 24/7/365. If it's 3 AM and someone calls, they get a text immediately.

It doesn't matter. Call forwarding still works—they can reach you by calling back normally. The bot is a bonus, not a requirement.

Yes, on Growth tier and above. Tell us what you want to know and we update the flow for you. Takes 1–2 days.

By default it asks about property type, timeline, and budget. You can customize all of it on Growth. Starter tier gets the default flow.

The bot is trained to handle messy input. Typos, abbreviations, and casual language all work fine. Rude messages: the bot stays professional and moves forward.

Yes, on Growth tier. The bot asks for a preferred day/time, confirms it, and creates an event in your calendar (Google Calendar or Outlook). Starter tier gets a lead summary only.

The bot won't overbook you. It shows available slots based on your calendar. If you're fully booked, prospects get "let me check and confirm" instead.

Yes. Mark days/times as unavailable on your calendar and the bot respects them. Perfect for holidays or admin days.

Yes. In our pilot, reminders cut no-shows from 20% to 0%. A simple "See you tomorrow at 2 PM" SMS works better than you'd expect.

Your personal dashboard. Log in, see all qualified leads with a summary. Export as CSV anytime. No special software needed—just a web browser.

CSV export is standard on all tiers. Zapier integration works on Growth+ (thousands of apps supported). Native CRM integrations (Salesforce, HubSpot) coming Q1 2027.

No. We only process the missed-call trigger and SMS conversation. Call audio is never stored. Your leads show SMS summaries only.

Indefinitely on Growth tier. Starter tier keeps leads for 90 days (you can export earlier). You own the data—we never sell it.

No. The setup fee is waived during your 2-week free trial. If you convert to paid, the setup fee applies (but many pilots love us enough they don't mind).

Yes. No contract. Month-to-month only. Cancel with one email. Call forwarding reverts to normal within 24 hours.

Start on Starter (£99/month). If you're getting 30+ leads/month after a few weeks, move to Growth (£149/month). Growth's per-lead cost is 40% cheaper.

Yes. Annual billing saves 15% on Growth and up. Contact us if you're interested.

Flat monthly fee. Unlimited SMSes and leads. No per-message charges, ever.

Yes. We encrypt all data in transit and at rest. We're GDPR compliant and SOC 2 certified. We never sell or share lead data.

SMS logs are kept for 90 days. Lead summaries are kept indefinitely (unless you delete them). You can request deletion anytime.

Yes, fully. All EU data is stored in UK datacenters. You own the data. Prospects can request deletion and we comply within 30 days.

Our infrastructure supports HIPAA, but individual tiers don't include HIPAA BAA by default. Contact us if you need it.

Email support@racso.io (Starter: 24–48h response), or WhatsApp for Growth+ (1–2h response). We're UK-based and usually respond same business day.

Very rare, but if it happens: call forwarding still works. Reach out to support and we'll restart it (usually 5 mins). We aim for 99.9% uptime.

Yes. Visit status.racso.io for real-time uptime and incident reports. We post updates there and notify affected users.

Absolutely. We walk you through a live test during onboarding. Growth tier includes a 30-min setup call. Starter tier: we'll do it via email.