FAQ

10 minutes. We handle the call forwarding configuration for you during onboarding. You don't need any technical knowledge.

Yes. Any UK mobile or landline works. We configure call forwarding in 10 minutes. After that, missed calls automatically trigger the SMS bot.

No. You set up call forwarding through your carrier (same as a normal voicemail), and we handle the rest. Your phone stays yours.

We'll replace it with ours. Takes 5 minutes. You can revert anytime—just dial the code to cancel (we show you how).

Within 30 seconds. The bot is live 24/7/365. If it's 3 AM and someone calls, they get a text immediately.

It doesn't matter. Call forwarding still works—they can reach you by calling back normally. The bot is a bonus, not a requirement.

Yes, on Growth tier. Tell us what you want to know and we update the flow for you. Takes 1–2 days.

By default it asks about vehicle interest, timeline, and budget. You can customize all of it on Growth. Starter tier gets the default flow.

The bot is trained to handle messy input. Typos, abbreviations, and casual language all work fine. Rude messages: the bot stays professional and moves forward.

Yes, on Growth tier. The bot asks for a preferred day/time, confirms it, and creates an event in your calendar (Google Calendar or Outlook). Starter tier gets a lead summary only.

The bot won't overbook you. It shows available slots based on your calendar. If you're fully booked, prospects get "let me check and confirm" instead.

Yes. Mark days/times as unavailable on your calendar and the bot respects them. Perfect for holidays or admin days.

Published research on SMS appointment reminders consistently shows fewer no-shows — commonly cited studies report 20–30% fewer missed appointments compared with no reminder at all. We built the same automatic same-day reminder into Racso, with no manual chasing required.

Your personal dashboard. Log in, see all qualified leads with a summary. Export as CSV anytime. No special software needed—just a web browser.

CSV export is standard on all tiers. Zapier integration works on Growth+ (thousands of apps supported). Native CRM integrations (Salesforce, HubSpot) coming Q1 2027.

No. We only process the missed-call trigger and SMS conversation. Call audio is never stored. Your leads show SMS summaries only.

The same on every tier: kept for as long as your account is active, then 30 days after closure so you can export, then permanently deleted. See our Privacy Policy for the full retention table. You own the data — we never sell it.

No. The setup fee is waived during your 2-week free trial. If you convert to paid, the setup fee applies — but it's covered by our 28-day money-back guarantee (see our Refund Policy).

Yes. No contract. Month-to-month only. Cancel with one email. Call forwarding reverts to normal within 24 hours.

Start on Starter (from £99/month). If you're getting 30+ leads/month after a few weeks, move to Growth (from £250/month). Growth's per-lead cost is cheaper the more leads you handle.

Flat monthly fee. Unlimited SMSes and leads. No per-message charges, ever.

We encrypt all data in transit and at rest, and access is authenticated per dealership. We aim to be fully UK GDPR compliant — see our Privacy Policy for exactly how. We never sell or share lead data.

SMS conversations are stored as part of the lead record, not deleted separately or sooner: kept while your account is active, then 30 days after closure, then deleted. You can request deletion at any time — see our Privacy Policy.

We aim to. You own the data, and leads can request deletion (we aim to comply within 30 days). Some of our sub-processors (Twilio, Railway, Google) are based in the US, covered by Standard Contractual Clauses — see our Privacy Policy and Data Processing Agreement for the full, accurate picture.

Email hello@racsosolutions.co.uk (Starter: 24–48h response), or WhatsApp for Growth tier (1–2h response). We're UK-based and usually respond same business day.

Very rare, but if it happens: call forwarding still works. Reach out to support and we'll restart it (usually 5 mins). We aim for 99.9% uptime.

Not yet — we don't run a public status page today. If something's down, email us and we'll tell you what's happening and when it'll be back.

Absolutely. We walk you through a live test during onboarding. Growth tier includes a 30-min setup call. Starter tier: we'll do it via email.