1. Acceptance of terms
By creating a Racso account, you agree to these terms. If you don't agree, don't use Racso.
2. Eligibility
You must be:
- At least 18 years old
- Operating a legitimate car dealership business
- Authorized to enter into agreements on behalf of your business
3. Account and passwords
- You're responsible for keeping your password secure
- You're responsible for all activity on your account
- If you suspect unauthorized access, contact us immediately
4. Prohibited uses
You agree not to use Racso to:
- Send spam, harassing, or abusive messages
- Impersonate others or misrepresent your identity
- Violate laws or regulations (anti-money laundering, sanctions, etc.)
- Reverse-engineer or hack Racso
- Compete with Racso in a way that violates these terms (no scraping, mass exports for resale, etc.)
5. Payment and billing
- Billing cycle: Monthly, charged on the anniversary of sign-up
- Payment method: Card or bank transfer, invoiced directly by Racso Solutions. If you pay by card, that payment is processed by a third-party payment provider — we don't store your card details ourselves
- Failed payments: If payment fails, we'll retry for 7 days. If it continues to fail, we'll suspend your account
- Refunds: Full refund within 28 days of your first payment, no questions asked — see our Refund Policy. After that, no refunds for time already paid; cancel anytime to stop future charges
- Tax: Prices shown exclude VAT. We'll charge VAT if applicable to your location
6. Cancellation
Starter & Growth tiers: Cancel anytime. Your service stops at the end of the billing period.
To cancel, email hello@racsosolutions.co.uk and we'll process it within 48 hours.
7. Service level expectations
We aim for 99.9% uptime. We're not liable for:
- Outages caused by third parties (Twilio, our hosting provider, your internet provider)
- Scheduled maintenance (we'll give 24 hours notice)
- Your misuse of Racso
If there's an extended outage, contact us and we'll discuss compensation (credit, refund, etc.) case-by-case.
8. Warranty disclaimer
Racso is provided "as is" without warranties. We don't guarantee:
- That Racso will be error-free
- That leads will reply to SMS
- That bookings will be kept (no-shows can happen)
- That third-party integrations (Twilio, the DVLA lookup service) will work perfectly — they're outside our control
9. Limitation of liability
To the maximum extent permitted by law, we're not liable for:
- Lost revenue, lost profits, lost data
- Indirect, incidental, or consequential damages
- Damages exceeding the amount you paid us in the past 12 months
10. Indemnification
You agree to indemnify Racso against claims arising from:
- Your use of Racso in violation of these terms
- Your violation of third-party rights (e.g., leads' rights, privacy laws)
- Your breach of applicable laws
11. Changes to Racso
We reserve the right to:
- Update features and pricing (30 days notice for material changes)
- Discontinue features (we'll work with affected customers)
- Change these terms (30 days notice; if you don't agree, you can cancel)
12. Termination by us
We can suspend or terminate your account if you:
- Violate these terms or the law
- Abuse Racso (spam, hacking, harassment)
- Don't pay your invoice (after 30 days notice)
- Use Racso for illegal purposes
13. Intellectual property
- Racso's IP: All code, design, branding, and documentation belong to Racso
- Your data: You retain ownership of your leads' data
- Feedback: If you give us feedback or suggestions, we can use them without attribution or compensation
14. Sub-processors
Racso uses these sub-processors to provide the service — see our Privacy Policy for the full, currently-accurate list:
- Twilio: SMS sending and receiving
- Railway: Application and database hosting
- Google (Gmail): Sending booking-confirmation and digest emails
- DVLA Vehicle Enquiry Service: Optional registration-plate lookups
Growth tier customers have the right to review and object to sub-processors (within reasonable limits).
15. Dispute resolution
Informal resolution: Email us first at hello@racsosolutions.co.uk. We'll try to resolve disputes amicably within 30 days.
Legal action: If unresolved, disputes are governed by English law and subject to the courts of England and Wales.
16. Contact us
Email: hello@racsosolutions.co.uk
See also: Privacy Policy · Refund Policy · Cookie Policy · Accessibility Statement