Short version: if Racso isn't working for you, email us within 28 days of your first payment and we'll refund it in full — no reason needed.
1. The 28-day guarantee
Your first payment (setup fee plus first month, per our pricing page) is covered by a 28-day money-back guarantee. If you're not happy with Racso for any reason, email hello@racsosolutions.co.uk within 28 days of that first payment and we'll refund it in full. We'll process the refund within 5 business days and cancel your account at the same time.
2. After the first 28 days
Once the 28-day window has passed, payments already taken are non-refundable — this includes the setup fee and any monthly subscription charge. You can still cancel anytime to stop future charges (see our Terms & Conditions §6); cancelling doesn't retroactively refund the current billing period.
3. How to request a refund
Email hello@racsosolutions.co.uk with your business name and account email, within 28 days of your first payment. That's the whole process — no form, no retention call required.
4. Free trial
The free 2-week trial itself isn't a paid period, so there's nothing to refund during it — setup fees and the first month's charge are waived entirely for the length of the trial (see Pricing). The 28-day window in §1 starts from your first actual payment, i.e. when you convert from trial to paid.
5. Questions
Email hello@racsosolutions.co.uk and we'll get back to you within a business day.
See also: Terms & Conditions · Privacy Policy · Pricing